Role Purpose

The Customer Support Executive handles customer inquiries, resolves complaints, provides product/service information, and ensures high-quality customer experience across phone, email, chat, or in-person channels. The goal is to enhance customer satisfaction, retention, and service performance.

Key Responsibilities

1. Customer Interaction & Issue Resolution

Respond to customer queries via phone calls, WhatsApp, email, chat, or walk-in support.
Provide accurate information about products, services, pricing, billing, orders, and company policies.
Log, track, and resolve customer complaints within defined SLAs.
Escalate complex issues to senior staff or technical teams.

2. Service Quality & Documentation

Maintain detailed and accurate records of customer interactions in CRM or internal software.
Generate daily/weekly reports of issues handled, resolutions provided, and pending cases.
Ensure compliance with service workflows, scripts, and quality guidelines.

3. Follow-ups & Customer Relationship Handling

Perform follow-up calls/messages to ensure customer issues are fully resolved.
Provide proactive service reminders (renewals, payments, upcoming services).
Maintain positive customer relationships and promote customer satisfaction.

4. Product Knowledge & Communication

Stay updated on products/services, new features, offers, and FAQs.
Communicate information clearly and professionally to customers.
Assist with onboarding new customers (e.g., explaining procedures, helping with forms or KYC if banking/finance).

5. Coordination

Coordinate with internal teams (sales, technical support, logistics, finance) to resolve customer issues quickly.
Ensure feedback from customers is communicated to management.

Qualifications

Education: 10+2 / Graduation (B.Com, BBA, BA, B.Sc etc.)
Experience:
- Freshers accepted for many local roles.
- 1–2 years preferred in customer support/BPO/tele-calling/sales assistance.
Technical Skills:
- Basic computer skills (Excel, CRM tools, email handling).
- Good typing speed if chat/email-based support.
- Experience in call center tools is a plus.

Key Skills Required

Strong communication skills (Telugu + basic English).
Active listening and problem-solving ability.
Patience and conflict-resolution skills.
Customer-first attitude.
Ability to work under pressure and meet SLA timelines.
Positive attitude and team coordination.

Work Environment

Call-center style or office-desk setup depending on company.
Rotational shifts may be required (for telecom/BPO).
Mostly phone and computer-based tasks.
Fast-paced environment with performance metrics.

Salary Range (Typical for Markapuram / Prakasam Region)

₹12,000 – ₹25,000 per month, depending on:
- Experience
- Industry (banking, telecom, e-commerce, BPO)
- Shift requirements (day/night)
Incentives are common for sales-linked support roles.

Job Category: Customer Support Executive

Job Type: Full Time

Job Location: Markapuram